Please carefully read all these terms and conditions for the use of the website:

AnonyMind Ltd (“AnonyMind”, “we”, “us”, or “our”) operates the website located at www.anonymind.com and clients.clinix.digital. We offer online services (the “Services”) enabling our members (“Members”) to report their health history and engage healthcare professionals (“Treatment Providers”) to obtain health and wellbeing services (“Services”). By accessing and then using this Site you agree to abide by these Terms of Use and all other terms and policies that appear on the Site. If you do not wish to be bound by any of these Terms of Use, you may not use the Services or the Site.

Healthcare Services

All of the listed Treatment Providers who provide Services through AnonyMind are independent professionals who are solely responsible for the services each provides to you. AnonyMind does not practice allopathic medicine, naturopathic medicine, nutritional therapy, psychology/psychotherapy, counselling or any other licensed profession, and does not interfere with the practice of allopathic medicine, naturopathic medicine, nutritional therapy psychology/psychotherapy, counselling or any alternative licensed profession by the Treatment Providers, each of whom is responsible for his / her services and compliance with the requirements relevant to his or her profession and license. Neither AnonyMind nor any third parties who promote the Services or those who provide you with a link to the Service shall be held liable for any professional consultation you receive from a Treatment Provider via the Services.

Site Content

None of the site content (other than info you receive from the Treatment Providers) should be treated as medical advice or a representation, endorsement or warranty that any specific medication or treatment is safe, effective, or appropriate for you.

Informed Consent

AnonyMind is the distribution of health and wellbeing services using interactive video and audio technology, where the health care professional and client are not in the same physical venue. During your AnonyMind consultation with a Treatment Provider, details of your personal health information and health history may be discussed with you through the use of interactive audio, video and other telecommunications technology, and a physical examination may be performed by your Treatment Provider through these technologies.

The health services you will receive from the Treatment Providers are not intended to replace your relationship with a primary care physician or become your permanent medical home. You should look for emergency assistance or follow-up care when advocated by a Treatment Provider or when otherwise needed and continue to speak with your primary care physician and other healthcare professionals as advocated. The benefits of our Services include better access to healthcare professionals, as well as convenience. However, as with any health service, there are possible risks associated with the usage of AnonyMind. These include the following risks, but may not be limited to:

• Delays in evaluation and / or treatment could occur due to failures of any electronic equipment involved. If this happens, you may be contacted by phone or other means of communication.
• Although the electronic systems we make use of will incorporate network and software security protocols to safeguard the security and privacy of health information, security protocols could fail in rare instances, potentially producing a breach of privacy of personal health information. In the unlikely event this occurs we will follow GDPR protocols and notify the relevant supervisory authorities within 72 hours and inform all affected individuals where necessary.

By accepting these Terms of Use, you acknowledge that you understand and agree with the following:

• You understand that in your care you may expect the anticipated benefits from the use of AnonyMind, but that results cannot be guaranteed or assured.
• You understand that the laws that protect the security and privacy of health information also apply to AnonyMind. Electronic communications are aimed at your Treatment Provider(s) and their supervisees through an encrypted, secure, video interface and digital health record.
• Your Treatment Provider may decide that the Services are not recommended for some or all your treatment needs, and accordingly may choose not to provide AnonyMind services to you through this Site.
• In terms of psychotherapy, you are designated to receive information from your Treatment Provider about the techniques of therapy, the extent of your therapy (if known), and the pricing structure. You can also contact another therapist for a second opinion or terminate therapy at any time.

With respect to psychotherapy, if you and your Treatment Provider make the decision to participate in couples or group therapy (collectively “Group Therapy”), you understand that info discussed in Group Therapy is intended for therapeutic purposes, and not for use in any legal proceedings involving Group Therapy participants. You agree not to witness summons the Treatment Provider to testify for or against any other Group Therapy participants, nor give records in court actions against any other Group Therapy participants. You understand that anything any Group Therapy participant tells the Treatment Provider on an individual basis, whether on the phone or otherwise, may at the therapist’s discretion be communicated to the other Group Therapy participants. You agree to share responsibility with the Treatment Provider for the process of therapy, including goal setting and termination.

You can send messages to your Treatment Provider by contacting our Customer Support department at support@anonymind.com Electronic messages to Customer Support or your Treatment Provider may not be replied to immediately. If you are experiencing a medical emergency, you should call the appropriate emergency service numbers or go to the nearest emergency department.

Privacy

AnonyMind is required to comply with United Kingdom healthcare security and privacy laws and maintain safeguards to protect your health information’s security. Additionally, the information you supply to your Treatment Provider during a consultation or therapy appointment is legally confidential, except for specific legal exceptions as described in more detail in this Site’s Privacy Notice. We dedicate considerable resources toward ensuring that your personal information is secure. Information regarding our use of health and other personal information can be found in our Site Privacy Policy. As part of providing you with the Services, we may need to supply you with certain communications, including appointment reminders, administrative messages, and service announcements. These communications are considered to be part of the Services and your Account. While secure electronic messaging is always preferred to insecure email, under specific conditions, insecure email communication containing personal health information may take place between you and AnonyMind. AnonyMind cannot ensure the security or confidentiality of messages sent by email. Information that relates to your care, including clinical notes and medical records, are stored on secure, encrypted servers maintained by AnonyMind.

User Accounts

When you register on the Site, you are required to create an account (“Account”) by entering your email address, password, name, and certain other information collected by AnonyMind (collectively “Account Information”). You must be of legal age to form a binding contract to create an Account. If you are not of legal age to form the binding contract, you may not register to use our Services. You agree that the Account Information that you supply us at all times, including during registration and in any information, you upload to the Site will be accurate, true, current, and complete. You may not share or transfer your Account password with anyone or create multiple Accounts. You are responsible for maintaining the confidentiality of your Account password, as well as all activities that occur under your Account. AnonyMind reserves the right to take all action, as it feels necessary or reasonable, regarding the security of the Site and your Account Information. In no event and under no circumstances shall AnonyMind be held liable to you for any damages or liabilities directly resulting from or arising out of your use of the Site, your use of the Account Information or your disclosure of the Account Information to a third party. You may not use anyone else’s account for any reason.

Use of the Services by Children

Children are not allowed access to the Services.

Access Rights

We hereby grant to you a non-exclusive, limited, non-transferable right to access the Site and use the Services solely for your personal non-commercial use and exclusively as permitted under these Terms of Use and any other agreements you may have enrolled in with us (“Access Rights”). In our sole discretion we reserve the right to deny or suspend use of the Site or Services to anyone for any reason. You agree that you will not, and not attempt to: (a) impersonate any person or entity, or otherwise falsify your affiliation with an entity or person; (b) use the Site or Services to violate any local, national or international law; (c) reverse engineer, decompile, disassemble or translate any software or other facets of the Site or Services; (d) distribute viruses or other harmful computer code through the Site or (e) otherwise operate the Services or Site in any way that eclipses the scope of use granted above. In addition, you agree to refrain from offensive language when corresponding with Treatment Providers via the Site and to abstain from contacting Treatment Providers for AnonyMind services outside of the Site. AnonyMind is not responsible for any interactions with Treatment Providers that are not handled through the Site. We highly recommend that you do not use the Services on public computers. We also suggest that you do not save your Account password through your web browser or other software.

Website Links

We will not be liable for any information, links or software found on any other website, source of information, or internet location, nor for your usage of such information, links, or software, nor for the acts or omissions of any such websites or their respective operators.

Ownership

This Site and all of its contents, features and functionality (including but not limited to all information, text, displays, software, images, audio and video, and the design, arrangement and selection thereof), belong to the Company, its licensors or other providers of such material and are protected by patent, copyright, trade secret, trademark and other intellectual property or proprietary rights laws. These Terms of Use permit you to use the Site only for your non-commercial, personal use. You must not reproduce, distribute, modify, create derivative works of, publicly perform, republish, publicly display, download, store or transmit any of the material on our Site except as commonly and normally permitted through the Site according to these Terms of Use. You must not access or use any part of the Site or any services or materials available through the Site for any commercial purposes.

Trademarks

Specific logos, names, and other materials displayed on the Site or in the Services may constitute trademarks, trade names, service marks or logos (“Marks“) of AnonyMind. You are not authorised to use any such Marks without the express written permission of AnonyMind. Ownership of all such Marks and the goodwill associated therewith remains with us.

Termination

At any time, you may deactivate your Account and end your registration, for any reason by sending a cancellation email to support@anonymind.com. AnonyMind may suspend or terminate your use of the Site, your Account and/or registration for any reason at any time. Subject to applicable law, AnonyMind reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Site pursuant to its internal record retention and/or content destruction policies. After such termination, AnonyMind will have no further obligation to provide the Services, except to the extent we are required to provide you access to your own health records or Treatment Providers are required to supply you with further care under their applicable ethical, legal and professional obligations to you.

Right to modify

We may at our sole discretion may add, edit, or delete portions of these Terms of Use at any time on a going-forward basis. Further use of the Site and/or Services following notice of any such changes will show your acknowledgement of such modifications and agreement to be bound by the revised Terms of Use, inclusive of such changes.

Limitation of liability

You comprehend that to the extent permitted under applicable law, in no event will AnonyMind or its employees, directors, officers, parents, subsidiaries, agents, affiliates or licensors be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to, damages for loss of revenues, profits, data, goodwill, use or other intangible losses stemming from or related to your use of the site or the services, regardless of whether such damages are based on tort (including negligence and strict liability), warranty, contract, statute or otherwise. To the extent that we may not, as an element of applicable law, disclaim any implied warranty or limit its liabilities, the scope and span of such warranty and the extent of our liability will be the minimum permitted under such applicable law.

Indemnification

You agree to defend, indemnify and hold harmless AnonyMind, its officers, employees, agents, subsidiaries, directors, affiliates, ,suppliers and licensors, harmless from and against any demands, liabilities, claim, actions and settlements, including without limitation reasonable legal and accounting fees (“Claims”), arising from, or alleged to arise from, your violation of these terms and conditions. Additionally, you agree to defend, indemnify, and hold harmless your Treatment Provider(s) from and against any third-party Claims resulting from your non-adherence with the advice or recommendation(s) of such Treatment Provider.

Disclosures

All practitioners and Psychologists on the Site hold professional licenses issued by the professional licensing authority in the jurisdiction where they practice. You can report a complaint relating to services offered by a Treatment Provider by contacting the relevant professional licensing authority. In a professional relationship, sexual intimacy is not in any way appropriate and should be reported to the authority that licenses, registers, or certifies the licensee. Any health records created as a result of your use of the Site will be securely maintained by AnonyMind on your Treatment Provider(s)’s behalf for a period that is no less than the minimum number of years such records are required to be maintained under United Kingdom law.

Miscellaneous

Disclaimer of warranties you expressly concur that use of the site or services is entirely at your own risk. Both the site and services are provided on an “as is” and “as available” basis. AnonyMind expressly disclaims all warranties of any kind, whether implied or express, including, but not limited to any warranties of merchantability, fitness for a particular use or purpose, title, operability, non-infringement, condition, quiet enjoyment, value, accuracy of data and system integration. You acknowledge and agree that AnonyMind does not provide medical advice, diagnosis, or treatment, and is strictly a technology platform and infrastructure for connecting clients with independent third party Treatment Providers, including physicians and other Treatment Providers in the AnonyMind network. You acknowledge and agree that the Treatment Providers using the Site are entirely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all healthcare services, instructions, advice, treatment decisions, and other professional health care services performed, and that all diagnoses, treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the guidance of Treatment Providers, in their sole discretion, as they deem appropriate.

These Terms of Use and your use of the Site shall be governed by the United Kingdom’s laws, without giving effect to the principles of conflict of laws. Any disagreement arising under or relating in any way to these Terms of Use will be resolved exclusively by final and binding arbitration in the United Kingdom. You understand that by checking the “agree” box for these Terms of Use and/or any other forms that the Site presents to you, you are agreeing to these Terms of Use and that such action constitutes a legal signature. You also agree that we may forward to you any privacy or other notices, disclosures, or communications with respect to the Services (collectively, “Communications“) through digital means, including but not limited to: (1) by e-mail, using the address that you supplied during registration, or (2) by posting the Communications on the Site. Any Communications delivered from us is effective when sent by us, regardless of whether you read the Communication when you receive it or whether you do indeed receive the delivery. You can withdraw your consent to receive Communications from us via email – expressing your wish to cancel or discontinue your use of the Service. No waiver by the Company of any condition or term set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other condition or term, and any failing of the Company to assert a right or provision under these Terms of Use shall not amount to a waiver of such provision or right. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be illegal, invalid or unenforceable for any reason, such provision shall be eradicated or limited to the minimum extent such that the remaining provisions of the Terms of Use will remain in full force and effect.

Please report any violations of these Terms of Use to support@anonymind.com